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Amazon Feedback Controller

Is your Order Defect Rate (ODR) over 1%?

Are you worried about how to get your Order Defect Rate (ODR) under 1%?

Face it, when things go right most people don’t leave feedback. When something goes wrong, most people leave you feedback. This can shift your feedback metric into the negative and cause problems with your ODR.


Here is how we can help

Our Amazon Feedback Controller asks customers who have had a positive buying experience with you for their feedback. A simple email reminder requesting positive feedback to only the customers who had a good buying experience can result in a few percent of those buyers posting positive feedback to your account. The reminder email is sent out 20 days after the ship date, ensuring enough time has passed for the item to arrive.

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How does it work

During the 20-day timeframe, if there is a refund, a cancelation, or an unfilled sale, which often indicates a less than fantastic buying experience, the customer is removed from the feedback email request. This ensures that only customers that have the highest chance of a 5 star feedback are selected. The resulting feedback shifts your feedback metric from a random sampling of your sales to a controlled sampling of your positive sales. Our solution works on all Amazon sites (Amazon.com, Amazon.fr, Amazon.co.jp,  Amazon.ca, Amazon.de, Amazon.es, Amazon.it, Amazon.co.uk, etc).

What do you need to do

Nothing. The Amazon Feedback Controller is completely automated. It runs every day, sending out messages to customers who have had a stellar buying experiences and requests feedback. So you can just sit back, relax and watch your feedback metric go though the roof.

The Amazon Feedback controller gives the control of your feedback metric back to you!

$299 Per Month

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Shoot us a quick email about your Amazon needs or call us (408) 874-6835